flyctory.com

Novotel Toronto Center (Hotel Review)

Just being a short walk away from Toronto Union Station, which perfectly connects to Pearson airport, the Novotel Toronto Center felt like the perfect stay for two days exploring the city to us. It is one of very few Accor Hotel outlets in Northern America. Here is my review of the hotel.

  

  

Novotel Toronto Center – Location

The Novotel really gives you a tough time if you want to find any critics on its location: the hotel is just some blocks away from Union Station, all the major attractions like Air Canada Center, Rodgers Center, CN Tower, the Ripley’s Aquarium or the Hockey Hall of Fame are a short walk away. The hotel is close to the St. Lawrence Market as well, which is rated one of the top Toronto attractions.

The most convenient way to travel in from Pearson airport is likely the Pearson Union Express train (I have to admit that I thought that this “express train” is in fact quite lame…), which is some 13 CAD per person and trip and connects from the airport to Union Station in 25 minutes. There is a parking garage next to the hotel as well.

Novotel Toronto Center – Rooms

Booking via a travel agency (which significantly beat the Accor website with a total of 450 EUR for three nights bed and breakfast), we of course got a standard room at the end of the hallway and did not profit from our Accor status privileges. The room had a very nice size, a huge TV set, a cozy bed, a nice working area and a fridge and felt absolutely nice. The shower bathroom was also very comfortable and large, so that this part of the stay was definitely a nice experience.

  

  

  

 

Novotel Toronto Center – Breakfast

The Novotel Toronto Center breakfast buffet served in a cafe-alike corner of the hotel lobby offers quite some variety of breads, pastries, cold cuts, cereal and fruit. The warm buffet is slightly rotating: scrambled eggs, seasoned potatoes as well as sausage and bacon have been available all three days. Other dishes were variable: Friday morning came with poached eggs, British breakfast bacon and grilled tomatoes, Saturday with fried eggs and grilled vegetables. Sunday did not have an alternative egg dish, but baked beans. Overall, the breakfast performance was steadily decreasing: while the staff did a very fine job on Friday, they also seemed to have lost control on Saturday (for example, one guest was waiting for a cappuccino some 15 minutes and other guests waited to be seated for ages), Sunday was a complete mess. There was less fruit, the cereal buffet was not prepared correctly (everything closed, no spoons for nuts etc.), there was no second egg dish and the waiters were again and again arguing between each other in front of the customers. When we came back for check-out, there was a long queue at the breakfast corner confirming that the area just feels too small for an eight-level hotel.

  

Novotel Toronto Center – Services

Like already stated in the breakfast section, the general service attitude of the staff worried me most. On Saturday, when we came back to the hotel, my wife pointed out on me that somebody has dropped a drink or an ice cream on the floor – when I came back twenty minutes later to print out my boarding pass, the floor has not yet been cleaned and – of course – the mess spread all over a significantly larger area. The check-in was very professional and nice – I however wondered that we haven’t been offered help with luggage (we arrived with three heavy suitcases). House keeping was absolutely fine, but even though we used some of the amenities, they have not been refilled. Typically, Novotel also offers body lotion – in that outlet, there was only shower gel and shampoo.

The Wifi connection was surprisingly poor as well. Working on flyctory.com, I had to regularly suffer from time out and DNS server problems – as soon as the connection was stable for a while, the speed was fine. At check-out, we had a terrible experience with the hotel. I took a rental car from an office nearby and when I went up to the room, I recognized that the rain (or any other kind of water) was dripping into the elevator. Don’t ask me how things like this may happen – but as the hotel had closed down one of three elevators to the room already, this lead to just one out of three ones in operation during peak check-out time and breakfast – it took us nearly 20 minutes to get from fourth floor down to check-out. What a proof of poor building maintenance. The reception was not really dealing with the complaints (including that my car in the meantime had run out of parking time). Together with the breakfast experience, I felt that there is just a limited interest in a perfect guest experience – something I feel very seldom in North America.

More North American-alike, there are ice and vending machines in selected floors of the hotel. Furthermore, on the sixth floor, you find a really nicely equipped gym with multiple different machines and weights. There was maintenance on the washrooms, but I feel that it is not that critical. Two floors up, there is a typical-sized indoor pool, which looked like a really nice area – I unfortunately could not take pictures, as one family was doing some sort of splash party with loud music when I was around there.

  

  

Novotel Toronto Center – My View

Staying at the Novotel starts with a “Wow”: the lobby is amazing and feels much more posh and luxurious than you would expect a Novotel to be. The location, of course, is amazing and we got a very good value for money. Nevertheless, I felt a bit disappointed with this stay just as the hotel somehow felt to lack some organisation and standards. Having such a poor internet quality in a hotel like that felt very confusing to me. The terrible Sunday morning experience adds bad feeling to the place, which I would not recommend. However, with other preferences or attitudes, I am sure you may have a very nice time in Novotel Toronto Center.

 

Toronto 2018 – Other Articles

During my visit in Toronto in July 2018, I visited the following attractions:

On this trip, I also visited Curacao (link to sample posting) and Bonaire in the Carribean. You might also be interesting in

 

Toronto 2018 – Gallery

A full gallery of pictures taken during my time in Toronto in July 2018 may be found here:

 

Accor Hotels – More Reviews

Here are more postings related to Accor Hotels:

ibis Madrid Centro

ibis Madrid Centro

In April 2019, I had another LATAM flight weekend to Madrid, staying in the city to see a concert and ...
Read More
ibis Luxembourg Airport

ibis Luxembourg Airport

As a first overnight before heading to the United States to see Weird Al Yankovic and tennis in Newport, I ...
Read More
So/ Sofitel Singapore

So/ Sofitel Singapore

As part of a business trip to Singapore, I chose to have a longer stay in the So/ Sofitel in ...
Read More
ibis Styles London ExCeL

ibis Styles London ExCeL

After I stayed at the ibis Styles London ExCeL during the Country 2 Country 2018 already, I chose the hotel ...
Read More
ibis London City - Shoreditch

ibis London City – Shoreditch

In May 2019, I had another weekend trip to London. As my wife and I flew into London City Airport, ...
Read More
ibis Amsterdam Centre

ibis Amsterdam Centre

After an ICE high speed train ride from Cologne, I chose the ibis Amsterdam Zentrum as my overnight during my ...
Read More
ibis London Canning Town (Review)

ibis London Canning Town (Review)

I chose the ibis Canning Town just North of the River Thames as my stay for the Country 2 Country ...
Read More
Novotel Sheffield Centre

Novotel Sheffield Centre

Watching the amazing "Mike & the Mechanics" in Sheffield's beautiful City Hall, I chose the Novotel Sheffield Centre as my ...
Read More
Novotel Glasgow Centre (Review)

Novotel Glasgow Centre (Review)

Glasgow is becoming a more and more frequent destination for me. Very often, my visits are linked to music. For ...
Read More
Novotel Zurich Airport Messe (Review)

Novotel Zurich Airport Messe (Review)

During a business-related trip to Switzerland's economic capital, I stayed at Novotel Zurich Airport Messe (Trade Fair). Apart from attractive ...
Read More
ibis Madrid Aeropuerto Barajas (Review)

ibis Madrid Aeropuerto Barajas (Review)

There is a huge variety of airport hotels around Madrid-Barajas. In early December, I chose the ibis option, which is ...
Read More
Novotel Dubai Al Barsha (Hotel Review)

Novotel Dubai Al Barsha (Hotel Review)

After having visited the Novotel Suites Mall of the Emirates on my last Dubai visit in May, I went for ...
Read More

 

Postings about Canada

Here are more postings dealing with Canada:

Meghan Patrick - Wild As Me (EP)

Meghan Patrick – Wild As Me (EP)

When my appetite for country music intensified some three years ago, I also ran into the music of Meghan Patrick, ...
Read More
Air Canada Maple Leaf Lounge Frankfurt Airport

Air Canada Maple Leaf Lounge Frankfurt Airport

After I mentioned the Air Canada Lounge at Frankfurt Airport already in my love letter posting to LATAM flight 705, ...
Read More
James Barker Bank - Singles Only

James Barker Bank – Singles Only

The Ontario-based James Barker Band was one of the crowd's favorite at the 2019 Country 2 Country festivals in London ...
Read More
"Sound of Nashville" in Cologne (6th March 2019)

“Sound of Nashville” in Cologne (6th March 2019)

How to spent the time best between Country 2 Country 2019 in Berlin and Amsterdam and the "main events" in ...
Read More
Hockey Hall of Fame

Hockey Hall of Fame

If you are a puck-addict, Toronto is your Mecca - and the old-fashioned looking building at the crossing of First ...
Read More
Casa Loma (Toronto)

Casa Loma (Toronto)

Casa Loma in Toronto is North America's only full sized castle. Though it might not be that well-known here in ...
Read More
Royal Ontario Museum

Royal Ontario Museum

The Royal Ontario Museum just feels like an amazing wonderland of topics, a bit of "something for everyone". Did you ...
Read More
CN Tower and Ripley's Aquarium of Canada

CN Tower and Ripley’s Aquarium of Canada

The Ripley's Believe it or not Museums are quite well known. As I never visited one so far, I was even ...
Read More
Bata Shoe Museum

Bata Shoe Museum

Just some sneakers and high heels? The Bata Shoe Museum in Toronto promises much more than that and wants to ...
Read More
Flying Air Canada Premium Rouge

Flying Air Canada Premium Rouge

"Flying Rouge" becomes quite a success story for Air Canada. Just having started five years ago in 2013, the Maple ...
Read More
A Day in Niagara Falls

A Day in Niagara Falls

As part of my summer vacation, I spent some  24 hours in Niagara Falls, ON (means: on the Canadian side) ...
Read More
My Medal Count Winner 2018: Canada

My Medal Count Winner 2018: Canada

Yeah, I have to give in: as a German, you just hated when there has been a race with our ...
Read More

 

Summary
Review Date
Reviewed Item
Novotel Toronto Center
Author Rating
21star1stargraygraygray

8 thoughts on “Novotel Toronto Center (Hotel Review)

  1. Pingback: Casa Loma (Toronto) - flyctory.com

  2. Pingback: CN Tower and Ripley's Aquarium of Canada - flyctory.com

  3. Pingback: Royal Ontario Museum - flyctory.com

  4. Pingback: Hockey Hall of Fame - flyctory.com

  5. Pingback: Melia Hotel Barajas Madrid (Review) - flyctory.com

  6. Pingback: Novotel Zurich Airport Messe (Review) - flyctory.com

  7. Pingback: Bata Shoe Museum - flyctory.com

  8. Pingback: A Day in Niagara Falls - flyctory.com

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.