As part of my Condor Business Class experience from Toronto Pearson (YYZ), Terminal 3, to Frankfurt (FRA), I also had the opportunity to visit the Air France / KLM Lounge at Pearson. Good opportunity to have a look into their facilities – especially, as I am typically rather limited in SkyTeam experiences. Here is my lounge review from Toronto.
Air France / KLM Lounge YYZ – Location & Access
The lounge is located at the end of the C concourse of Terminal 3. This terminal is not used by Air Canada, but a couple of SkyTeam airlines and also WestJet. The lounge is located above the ordinary gates, close to C34. You either take the stair or an elevator to AT level (unfortunately, I forgot what this abbreviation means). At the time of visiting, due to the impact of Covid-19, most of the gates around were not in use and the Air France / KLM Lounge was the only one operating.
The lounge is of course majorly used for guests of the French and the Dutch airline as well as their alliance partners. However, similar to the Condor agreement, they feel to partner with other airlines as well. The most prominent at my time of visit was WestJet. There temporarily felt to be more customers of the Canadian airline that of Air France and KLM themselves. The lounge feels to be taking come lounge access cards as well. At the time of visiting, the lounge was opening from 9:00 to 18:00 hrs – however, I have read about different times and significantly longer openings before Covid-19.
Air France / KLM Lounge YYZ – Atmosphere
The design of the lounge is actually quite nice. The catching element is the large window front with a nice runway view. There are bistro-alike seats around the buffet as well as seats with more privacy. Unfortunately, I could not picture all areas, as the lounge was really packed. Some of the equipment in the lounge felt a bit of run down – the power sockets in the table frequently lost their connection during my stay, for example.
Air France / KLM Lounge YYZ – Eat & Drink
At the time of visiting, hygienic restriction forced the lounge to have a serviced buffet, which sometimes lead to a few minutes of waiting time. The dishes were cold and simple, but rather delicious. Drinks were also served in cans (or coffee / tea in the mug). It was hard to understand which drinks are available. Nonetheless, I felt, I had a nice bite before my actual flight.
Air France / KLM Lounge YYZ – Service
The toilet is located at a corner of the lounge and felt slightly small. The key issue I had that the only seats fully designated as work desks were right in front of the loo exit. There were no showers. WiFi worked well, the staff was welcoming and helpful.
Air France / KLM Lounge YYZ – My View
The Air France / KLM lounge was not a blast, but a solid place to relax before the flight. However, the capacity of the lounge felt to be very small, if they are already that packed in low flight volume times.
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