Very nice location, even though Holland Park Roundabout is bothering
Very nice breakfast, atmospheric restaurant
Very kind and motivated staff
Rooms need some renovation
Scattered WiFi issues
Visiting Brett Eldredge’s and Lauren Jenkins’ final show of their January 2020 European tour (here are reviews of their Amsterdam show and Cologne show), I selected the Hilton London Kensington as my stay for the O2 Shepherd’s Bush concert. My key arguments were the good connection to Gatwick Airport and my general favor for the Hilton hotel brand.
Hilton London Kensington – Location
The hotel is located in London-Kensington. One of the most frequented shopping malls of the city, Westfield London (see my review of the former Pokemon Pop Up Store there), is just a short walk away. There is also another (more budget-alike) shopping mall, W12, and a lot of other bars and restaurants in the area. O2 Shepherd’s Bush Empire, where the concert took place, was some ten minutes walk away.
Shepherd’s Bush station is also the key public transport connection of the hotel. The Underground system is connected by the Circle Line, the adjacent rail station features Southern Rail and Overground services. However, in order to reach the hotel, you have to cross the Holland Park roundabout, which is a bit of bothering.
Hilton London Kensington – Room
For a February one-night Friday pre-paid stay, I paid 96.75 GBP. The room was sufficiently spacious – however, it would need some renovation. Previous guests have tormented the desks next to the bed, for example. Apart from that, the room fulfilled its needs and I was quite happy about it.
Apart from that I asked myself what previous hotel guests did to ruin the faucet in that way, the bathroom was very typical Hilton style, including all amenities normally available at that brand.
Hilton London Kensington – Breakfast / Food
As a Hilton Diamond member, breakfast was complimentary in my stay. The restaurant was very stylish. The staff was nice – and the breakfast buffet was really a highlight of my stay. I don’t understand that the toaster is set up in a way that the bread is blackened even after one turn of toasting – but that is typical British style. The variety of items significantly exceeded my expectation – a great start of the day before heading on to Brighton.
Hilton London Kensington – Services
I had some issues with the WiFi during my stay, which majorly lead to frequent re-logins and some bumpy connections. On the other hand, the hotel staff, including the people in the restaurant, were very friendly and professional.
The hotel drives a quite nice gym on basement level. The area also comes with a sauna / steam bath, which is a quite nice addition.
During my stay, the Executive Lounge was just under renovation, so that I could not include it in my review. As a replacement, the hotel gave me two drink and a snack voucher for the hotel bar in the lobby.
Hilton London Kensington – My View
The location is one of Hilton London Kensington most outstanding features. Being that close to Westfield is a nice feature including all the local traffic connections which come with it. The atmosphere in the hotel was relaxed and I liked the way the people interacted with the guests. It is a typical Hilton Hotel, which also means that it is not the most modern place in the world and the seems to be the need to invest in some infrastructure and in the rooms – but overall, this place served my needs very well and I felt it was a good stay.